Privacy is part of the brief.
How Fax Research approaches website enquiries and personal information arising from approved Physical AI data projects.
Draft for publication review. Based on the general policy currently displayed at faxresearch.com. Retain or reconcile the live website's legal text and date before deploying this redesign. Website enquiry forms use FormSubmit, a third-party form-processing provider, to forward enquiries to hello@faxresearch.com. The provider may temporarily retain enquiry data; please do not submit confidential material through public forms.
1. About this policy
Fax Research works with Physical AI companies, robotics developers, AI research teams and approved data partners. This policy concerns information collected via our website and personal information processed during our projects, to the extent applicable. Project-specific agreements and applicable law may impose different requirements.
2. Information we may collect
Website enquiries may include names, work email, company, country and project details. Approved projects may require task descriptions, site information, contacts and authorized recordings. Hosting and security providers may generate ordinary device and access logs. Do not send sensitive or confidential material through public enquiry forms.
3. How information is used
To respond to enquiries, assess collaborations, scope and deliver projects, conduct annotation and quality review, protect systems, maintain appropriate records and meet legal obligations. We do not sell enquiry contact lists for unrelated marketing.
4. Scope, confidentiality and minimisation
Recording must be limited to pre-agreed tasks, spaces and participants. Confidential company records, unrelated employee information and private customer files are outside ordinary collection scope. Rights, notices, consents and handling requirements must be determined before work starts.
5. Sharing and service providers
Where authorized, we may work with staff, contractors and providers handling storage, communication, annotation and secure delivery. Project data is supplied to customers only within permitted purposes, contractual conditions and relevant law.
6. Overseas processing
Projects and technical service providers may involve locations outside Australia. Relevant recipients, locations, safeguards and restrictions should be agreed in project arrangements.
7. Security and incidents
We aim to apply reasonable access controls, approved data transfer methods and safeguards appropriate to project sensitivity. No system can guarantee absolute security. Potential incidents are assessed and addressed according to applicable agreements and laws.
8. Retention and deletion
Project agreements may specify retention periods, return or deletion obligations and de-identification measures. We aim to avoid retaining unnecessary personal information longer than reasonably required.
9. Access, correction and enquiries
Questions about personal information, correction requests or complaints can be sent to hello@faxresearch.com. We may need to verify identity. Fax Research is based at Level 15/28 Freshwater Pl, Southbank VIC 3006, Australia.
10. Applicable privacy framework
Where the Privacy Act 1988 (Cth), Australian Privacy Principles or other relevant laws apply, personal information handling must be consistent with those requirements. Contracts and project-specific legal advice may be required.
11. Policy updates
We may revise this policy as projects, services, providers and law evolve. Material changes should be reflected with an updated published version.
Contact: hello@faxresearch.com